Privacy Policy

Last updated: October 18, 2026

Browsing and requesting help

You can browse ResourceLink Idaho’s public resource directory without submitting a form or creating an account. If you send a help request, contact message, or directory request, this website collects the details you enter. These can include your name, contact information, ZIP code, message, and information about an organization or resource listing.

Help requests can also include the needs you select and optional answers about assistance you have already tried, notices or deadlines, and safe ways to contact you. You can skip the optional follow-up questions and still submit a request.

Linking Hearts applications

The Linking Hearts family application collects information entered by a parent, guardian, or adult authorized to apply for the household. This includes parent or guardian contact details, an address for coordination, children’s ages and preferences, and delivery notes. Household housing, income range, and assistance-received questions are optional. Children’s full names and birth dates are not requested.

Please do not put identification numbers, full financial account details, or medical records in public help or contact forms. My information is a separate, optional private questionnaire. It may include identification numbers, household members, income, expenses, health coverage, and rental or utility details if you choose to save them for an agency application. Skip any answer you do not want stored.

How submitted information is used

ResourceLink Idaho uses submitted information to review and respond to requests, help explore resource options, coordinate Linking Hearts support, and review directory additions or corrections. Staff can record application statuses and private notes and export Linking Hearts application records for program work. Submitting a form does not automatically apply you to a third-party benefits program or guarantee assistance.

Help requests, contact messages, and family applications are not displayed in the public directory. Directory requests can include organization information intended for a public listing; staff review requested changes before publication.

My ResourceLink accounts and documents

My ResourceLink is an optional private dashboard. You can create an account with your email and password or sign in with Google, using Firebase Authentication. Firebase handles passwords, email verification, and password resets. Your password is not stored in ResourceLink’s application database. Existing ChatGPT sign-in remains available for previously saved accounts and staff access. New sign-ins are not automatically matched to existing accounts by contact email; connecting an existing account requires signing in to both. Your saved profile, document folder, personal resource tracker, and applications are linked to your site-specific account identifier. Changing a contact email does not transfer account access. Help requests sent while signed in are linked to your account, so you can view their status and sent staff responses in My ResourceLink. Earlier requests and requests sent without signing in are not linked by matching an email or reference number. Private staff notes are not shown in the client account.

You may upload IDs, utility bills, income documents, leases, benefits letters, signed applications, résumés, and other documents you choose. The folder accepts PDF, JPG, PNG, DOC, and DOCX files up to 5 MB each, with a limit of 25 active files. You may also label whose document it is and the month it covers. These optional labels help you choose files but do not verify their contents. Editing labels changes your folder; labels already included with an authorized packet remain fixed to that packet. ResourceLink’s staff interface cannot browse your unshared document folder or personal resource notes.

When you request an application review, you select the documents and authorize the named agency destination. ResourceLink stores separate copies of those selected documents, your submitted contact and utility details, and your sharing permission for staff review. Staff can request changes or send that selected packet through the connected ResourceLink Idaho Gmail account. Your dashboard records the result of the send attempt; a sent email is not proof of agency receipt, eligibility, or assistance.

You can delete original documents from your folder. Copies already included in submitted packets stay with the application history, and deleting an original does not recall an email or remove a copy held by an agency. Saved documents and application records remain until you delete originals or request deletion of other records. There is no automatic expiration-based deletion; an expiration date is a label to help you review a document. Contact us for account or packet deletion requests. Information sent to an agency is also subject to that agency’s own privacy practices and retention.

Saved application answers

My information combines preparation questions from DHW, LIHEAP, and Jesse Tree. Every answer is optional. Saved answers are encrypted in storage using an account-specific key and can be reused in the matching ResourceLink resource views. Staff cannot browse unshared questionnaire answers. Clear an answer and save to remove it from the questionnaire. Removing a saved household member clears that person’s reusable answers; previously downloaded or shared copies remain separate.

You can save additional household members once and reuse matching answers in DHW and LIHEAP. Each agency may define household membership differently. You can download private DHW and county-routed LIHEAP application drafts with matching answers filled in on retained official forms. Extra household members and long answers appear on continuation pages. Review all relevant pages, finish missing information, and sign it before choosing to share a completed copy. Saving questionnaire answers or downloading a draft does not send an application, provide a signature, establish eligibility, or appoint an authorized representative.

Starting resources and agency applications

Your saved help selections, county, rental notice stage, and preparation checklists are stored in your private account. ResourceLink compares document categories and expiration labels with preparation suggestions; it does not read those files to determine eligibility or certify application completeness. You decide whether a saved document is the correct one for an application.

DHW and LIHEAP packets can be reviewed and forwarded by staff after your explicit sharing permission. Jesse Tree uses its own online request form, hosted through its form provider. Information entered there is handled by Jesse Tree and its provider. ResourceLink does not automatically transfer your profile or documents into that form. Marking a form submitted in your ResourceLink checklist is your own record, not confirmation from the agency.

Storage and staff access

Forms are submitted and stored through this website using ChatGPT Sites and Cloudflare hosting and storage. Public form submissions and client-authorized application packets are available in the restricted ResourceLink Idaho staff dashboard. Optional employment help requests may include a résumé attachment. Staff can record private action notes and send a separate response to the email address submitted with a request; internal notes are not included in that response. Staff access uses ChatGPT sign-in; visitors do not need a ChatGPT account to submit public forms.

The site uses a hashed network identifier and submission tokens to limit spam and duplicate submissions. Raw network addresses are not saved in the request records. Hosting and staff sign-in are also handled by the hosting and identity services under their own terms.

External websites and donations

Resource listings may link to outside providers, and donations open Zeffy. Information you provide on those websites is handled under their own privacy policies and terms. A link to a provider does not submit your ResourceLink Idaho request to that provider.

Analytics and advertising

This website currently does not load analytics or advertising-tracking scripts.

Questions, corrections, or deletion requests

For questions about information you submitted, or to request a correction or deletion, email cassidy@resourcelinkidaho.org or use our contact page. Include enough information to help locate the relevant request, without sending sensitive records.